NexusPro Support

Why We Need Static IP for NexusPro

np8xLcB — Wed, 19 Jan 2022 09:39:31 +0000

NexusPro offer Web Modules for it’s clients. So a Lab can give access to it’s collection center. For that, we need a static IP address so it can be accessible through that to its collection centers.

Unable to Search Patient Data in NexusPro

np8xLcB — Wed, 19 Jan 2022 09:32:34 +0000

This is a feature of NexusPro to make it more faster. You can’t search patient data which is old than 3 months. This feature can be disabled on request by Lab. Furthermore, you still can search patient by “patient search wizard” which can be open by pressing F5.

NexusPro Core is Not Opening

np8xLcB — Wed, 19 Jan 2022 09:22:55 +0000

Sometimes, we face this issue NexusPro Core (Desktop Application). To sort it out, we need to verify these thing given below:

Make sure, you are connected to same Network (LAN) on which your server is configured.
Make sure, your connection sting is valid. If it is not, you can verify it by calling NexusPro Support Team.

Search Criteria Disappeared on PatientList/TestHistory

np8xLcB — Wed, 19 Jan 2022 08:19:51 +0000

Sometimes it happens due to system caches, we have to delete caches from that specific system. To do this, follow the given instructions:

Go to C:\Users\YourCurrentUser\AppData\Local
Delete the BITS folder.
Re-login to NexusPro
All done

Watch the video given below for more info.

Hello world!

np8xLcB — Wed, 19 Jan 2022 07:47:40 +0000

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